Your Privacy at 88hf

1. Information We Collect

When you create an account, use our services, or interact with the 88hf platform in any way, we may collect personal information about you. This section sets out each category of data we gather and the circumstances under which that collection occurs. We apply the principle of data minimisation throughout — we collect only what is genuinely necessary to deliver and improve our services to you.

1.1 Registration Data

When you register a new account on 88hf, we collect the following information directly from you: your full legal name, date of birth, residential address in Bangladesh (including district, division, and postal code), mobile phone number, and a valid email address. This data is required to verify your identity, confirm your eligibility to use the platform (including the 18+ age requirement), and ensure that all communications, notifications, and fund transfers are directed to the correct person.

1.2 Financial Data

To process deposits and withdrawals in Bangladeshi Taka (BDT ৳), we collect the payment account details you provide, including your bKash account number, Nagad account number, Rocket account number, Upay account number, or Visa/Mastercard card details. We do not store full card numbers on our own servers; card data is processed through a PCI-DSS compliant payment gateway. Mobile banking account numbers (bKash, Nagad, Rocket, Upay) are stored in an encrypted format and used exclusively for processing your requested transactions.

1.3 Identity Verification (KYC) Data

Before processing your first withdrawal or activating certain account features, we may request documentary proof of identity and address. Accepted documents include your Bangladesh National ID Card (NID), passport, or driving licence. We may also request a photograph of you holding the document (a "liveness check"). These documents are stored securely, used only for verification purposes, and are not shared with any third party except our authorised KYC verification partners.

1.4 Technical & Usage Data

We automatically collect certain technical data when you access the 88hf platform, including your IP address, browser type and version, operating system, device model, screen resolution, the pages you visit, the time and duration of your sessions, the games you play, the bets you place, and clickstream data (the sequence of actions you take on the platform). This data helps us monitor platform performance, detect fraudulent behaviour, and personalise your experience.

1.5 Communications Data

When you contact our support team via live chat, email, or any other channel, we retain records of those communications including the content of your messages, timestamps, and any attachments. This allows us to maintain accurate support histories, resolve disputes fairly, and continuously improve our customer service quality.

2. How We Use Your Data

The personal data we hold about you is used exclusively for the purposes described below. We process your data on one or more of the following legal bases: performance of a contract (providing you with the services you signed up for), compliance with a legal obligation, legitimate interests pursued by 88hf (such as fraud prevention and platform security), or your explicit consent where required.

We will not use your personal data for any purpose that is incompatible with the purposes listed above. Where we intend to use data for a new or different purpose, we will inform you in advance and, where required by applicable law, seek your consent before proceeding.

3. Data Sharing & Third Parties

88hf does not sell, rent, or trade personal data to third parties for commercial purposes. We may, however, disclose your data to the following categories of trusted partners and service providers, strictly on a need-to-know basis and under binding data processing agreements that require them to protect your information to the same standard as 88hf.

3.1 Payment Processors

To facilitate deposits and withdrawals, your payment account details and transaction data are shared with the relevant payment service providers — bKash, Nagad, Rocket, Upay, and our Visa/Mastercard acquiring bank. Each provider handles data in accordance with their own privacy policies and the applicable financial services regulations in Bangladesh. 88hf does not store or have ongoing access to your full card numbers; that data is handled exclusively within the secure environment of our payment gateway partner.

3.2 Identity Verification Partners

KYC document verification is conducted by a third-party identity verification service provider operating under a strict data processing agreement with 88hf. Your documents are transmitted over encrypted channels, verified, and then stored securely. The verification partner does not retain your documents beyond the period necessary to complete the verification process and maintain an audit trail as required by applicable compliance standards.

3.3 Game Content Providers

Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and gameplay data necessary to deliver their games to your device and to resolve any game-related disputes. These providers do not receive your full name, address, or payment details. They operate under independent regulatory frameworks and their own data protection policies.

3.4 Legal & Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities in Bangladesh or internationally if we are legally compelled to do so, or if we reasonably believe that disclosure is necessary to prevent or investigate criminal activity (including fraud, money laundering, or underage gambling), protect the rights and safety of 88hf or other users, or comply with a valid legal process such as a court order or regulatory investigation.

4. Cookies & Tracking Technologies

88hf uses cookies and similar tracking technologies to make the platform function correctly, remember your preferences, and analyse how players use our services. A cookie is a small text file placed on your device when you visit a website. Below is a summary of the types of cookies we use and their purpose.

4.1 Essential Cookies

These cookies are strictly necessary for the platform to operate. They maintain your login session, preserve your account state between pages, and protect against cross-site request forgery (CSRF) attacks. Essential cookies cannot be disabled without breaking core platform functionality. They do not collect any personally identifiable information beyond what is needed to maintain your session.

4.2 Functional Cookies

Functional cookies remember your preferences such as your preferred language, default game view, and notification settings. They allow 88hf to provide a more personalised experience without requiring you to re-enter your preferences each time you visit. Functional cookies are set by 88hf directly and are not shared with third parties.

4.3 Analytics Cookies

We use anonymised analytics data to understand how players navigate the platform, which games are most popular, and where users encounter difficulties. Analytics data is aggregated and cannot be used to identify individual users. We do not use third-party advertising networks or behavioural tracking cookies on the 88hf platform.

4.4 Managing Cookies

You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging into your account and using core platform features. Disabling functional or analytics cookies may reduce the quality of your experience but will not prevent you from accessing the platform's main services. Specific instructions for managing cookies vary by browser — consult your browser's help documentation for details.

5. Data Retention & Storage

88hf retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The retention periods below represent our standard practice; individual circumstances (such as an ongoing investigation) may require data to be held for longer.

• Account registration data — retained for the lifetime of your account and for a minimum of 5 years after account closure, in line with standard financial record-keeping requirements.
• Transaction and payment records — retained for a minimum of 7 years from the date of the transaction, in accordance with financial compliance requirements.
• KYC identity documents — retained for the lifetime of your account and for a minimum of 5 years after account closure. Upon request, we will confirm the specific documents held and the basis for their retention.
• Support communications — retained for 3 years from the date of the last interaction, after which they are securely deleted or anonymised.
• Technical and usage logs — retained in identifiable form for up to 13 months, after which they are aggregated and anonymised for long-term analytics use.
• Marketing consent records — retained for as long as you remain subscribed to communications, plus 3 years after unsubscription as an audit record of your consent history.

All personal data held by 88hf is stored on servers protected by industry-standard encryption both at rest (AES-256) and in transit (TLS 1.3). Access to personal data is restricted to authorised personnel who require it to perform their job functions, and all such access is logged and audited.

6. Your Privacy Rights

As an 88hf player based in Bangladesh, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 3 business days and respond substantively within 30 calendar days.

6.1 Right of Access

You have the right to request a copy of all personal data that 88hf holds about you. We will provide this in a structured, commonly used, machine-readable format. The first copy is provided free of charge; subsequent requests within a 12-month period may incur a reasonable administrative fee.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. For most account details (such as your email address or phone number), you can update this information directly within your account profile. For core identity data (name, date of birth), rectification requires submission of supporting documentation.

6.3 Right to Erasure

You may request that 88hf delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected, or if you withdraw consent for data processed on that basis. Please note that this right is not absolute. We are required to retain certain categories of data (particularly financial transaction records and KYC documents) for mandatory legal retention periods, and a deletion request cannot override those obligations.

6.4 Right to Restrict Processing

You have the right to ask 88hf to pause or restrict the processing of your data in certain situations — for example, while a dispute about the accuracy of your data is being resolved. During a restriction, we will continue to store your data but will not actively process it for other purposes without your consent, except where required by law.

6.5 Right to Withdraw Consent

Where 88hf processes your data on the basis of your consent (for example, to send you promotional communications about bonuses, new games, or seasonal offers), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal. To unsubscribe from marketing communications, use the unsubscribe link in any email we send, or contact [email protected] directly.

7. Data Security Measures

The security of your personal and financial data is a core operational priority at 88hf. We employ a layered security architecture that combines technical controls, organisational policies, and staff training to minimise the risk of unauthorised access, data loss, or breach.

7.1 Encryption

All data transmitted between your device and the 88hf platform is protected by TLS 1.3 encryption, the current industry standard for secure web communication. Data stored on our servers — including your personal details, payment records, and KYC documents — is encrypted at rest using AES-256 encryption. Encryption keys are managed through a dedicated key management system with strict access controls and regular rotation schedules.

7.2 Access Controls

Access to personal data within 88hf's internal systems is governed by role-based access control (RBAC). Staff members can only access the minimum data required to perform their specific job function. All access to sensitive data is logged, timestamped, and subject to quarterly audit review. Administrative access to production systems requires multi-factor authentication (MFA).

7.3 Fraud Detection Systems

88hf operates real-time fraud detection systems that monitor account activity for unusual patterns, including multiple failed login attempts, abnormal transaction volumes, and device fingerprint anomalies. Suspicious activity triggers automated alerts and, where necessary, temporary account holds pending manual investigation by our security team.

7.4 Data Breach Response

In the event of a confirmed personal data breach that poses a risk to affected players, 88hf will notify impacted users as promptly as possible, providing details of the nature of the breach, the data categories affected, the likely consequences, and the measures taken to address it. We will cooperate fully with any relevant authorities in investigating and managing the aftermath of a breach.

8. Policy Updates & Contact

88hf reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, new legal obligations, or improvements to our services. When material changes are made to this Policy, we will notify registered users via the email address on file and post a prominent notice on the platform for a minimum of 30 days following the update. The "Effective Date" at the top of this Policy will always reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically, particularly if you have been away from the platform for an extended period. Continued use of 88hf's services after notification of a change constitutes your acceptance of the revised Policy.

8.1 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 88hf handles your personal data, please contact our dedicated Data Support team using the details below. We do not operate a telephone support line; all privacy-related queries should be submitted in writing so that we can maintain an accurate record of your request and our response.

• Email: [email protected] (subject line: "Privacy Policy Query")
• Response Time: Initial acknowledgement within 3 business days; full response within 30 calendar days
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

Last Updated: 1 January 2026. This Privacy Policy is written in English and constitutes the binding version of this document. If you have questions about any provision, please contact us before using the platform.